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Computer telephony integration
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#	Item
961	PDF Document Add to Reading List Source URL: www.sasktel.com Language: English - Date: 2010-07-07 19:02:25 Telephone exchanges Electronics Avaya Meridian Norstar Videotelephony Nortel Voice-mail Voice over IP Call centre Telephony Electronic engineering Computer telephony integration
962	PDF Document Add to Reading List Source URL: www.kombea.com Language: English - Date: 2012-01-09 08:40:08 Electronic engineering Management Electronic commerce Agent-assisted automation Process management Quality Call centre Interactive voice response Automation Telephony Computer telephony integration Business
963	PDF Document Add to Reading List Source URL: searchcrm.techtarget.com Language: English Customer experience management Management Computer telephony integration Telephony Call centre Customer service Loyalty business model Just in time Supply chain management Business Marketing Technology
964	PDF Document Add to Reading List Source URL: www.linktrust.com Language: English - Date: 2013-07-11 16:48:28 Advertising Electronic commerce Pricing Computer telephony integration Affiliate marketing Pay-per-call Call centre Online advertising Online shopping Marketing Business Internet marketing
965	PDF Document Add to Reading List Source URL: www.ecma-international.org Language: English - Date: 2012-06-25 08:50:10 Telecommunications Scripting languages Cross-platform software Web Services Description Language Ecma International Web service JavaScript QSIG Computing Computer telephony integration Computer-supported telecommunications applications
966	PDF Document Add to Reading List Source URL: www.1823.gov.hk Language: English - Date: 2011-11-04 06:44:34 Customer experience management Quality management Call centre Computer telephony integration Customer satisfaction Service quality Customer service Contact centre Customer relationship management Business Marketing Consumer behaviour
967	PDF Document Add to Reading List Source URL: lvs004.googlepages.com Language: English Electronic engineering Call centre Marketing Computational linguistics Interactive voice response Electronics Business Contact centre Speech recognition Telephony User interface techniques Computer telephony integration

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